The Google Mini and the Google Search Appliance are so easy to set up and maintain, you may never have a question about how to implement search on your website or intranet. Should you want advice however, Google offers full access to our support team of systems and network engineers.

  • A full-service source for help.
    Google provides support for every aspect of our search appliances. That means you have access to information and assistance from Google experts.
  • Full access to online resources.
    The Google customer support site is available 24/7 and provides a wide range of help options including discussion forums, support documentation, the latest software updates and release notes. It's a complete source for the most current information on your appliance and a great way to share best practices and optimization tips with other owners.
  • Hardware replacement coverage.
    If for some reason your Google Search Appliance or Google Mini stops working during the term of your support contract, Google will send you a new appliance.
  • All the training options you need.
    With self-paced tutorials, live webinars and in-person instructor led courses, we've got all your training needs covered.

If you are a current Google Mini or Google Search Appliance customer and you would like help, please sign into the support website directly at